Service Desk Licence Exclusive Direct
Based on ManageEngine's documentation (a major provider often associated with "ServiceDesk Plus"), Exclusive License Types
For years, the industry standard has been the per-user, per-month subscription model. However, a growing number of mid-to-large enterprises and Managed Service Providers (MSPs) are quietly shifting toward a different paradigm: the service desk licence exclusive arrangement. service desk licence exclusive
- Example: You buy 10 exclusive licenses for Tier 1 support. Agent "Alice" has License #1. Agent "Bob" has License #2.
- The Rule: If Alice is on vacation, her license sits idle. Bob cannot use Alice’s license, even if Bob is working overtime and Alice is scuba diving.
What is the ROI on Automation? If the exclusive feature is a "Pro" automation engine, calculate how many manual hours it will save. If it saves 10 hours a week across 5 agents, the license usually pays for itself. The Bottom Line Example: You buy 10 exclusive licenses for Tier 1 support
User Exclusivity (Named Licensing): A seat dedicated solely to one individual. This ensures that high-priority agents always have access to the dashboard without being "locked out" by concurrent session limits. What is the ROI on Automation
The lesson: Exclusive licences are not cheaper. They are more valuable.
